Performance Management Plan free essay sample

Bradley Stonefield is starting a limousine service, doing business as Landslide Limousine Service, located in Austin, Texas. One of the first steps in starting a successful organization is to have a performance management plan. The performance management plan should cover four key components; managers should provide the chauffeurs constructive performance feedback, chauffeurs ability levels, the process which ability is measured, and a plan for improving in areas that chauffeurs may not be meeting Landslide Limousine’s standards. The performance plan will be a guideline to help ensure Landslide Limousines success. While the excellent customer service provided by Landslide will warrant customer satisfaction and with it repeat business. Moreover, the performance plan will be a guide for Landslide’s vision of providing the best service in the industry. Mr. Stonefield estimates the company will have negative $50,000. 00 in revenue starting out and an average 10% turnover rate; he has confidence that his business will be successful moving forward. We will write a custom essay sample on Performance Management Plan or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The goal of the performance plane is to ensure that revenue does not drop below the projected negative $50,000. 00 startup cost, and the turnover rate does not exceed 10%. The performance plan will provide guidance to effectively meet Landslide’s above mentioned targets. For Landslide Limousine to be successful, its objectives should be well planned, and the plan followed. By following the performance plan, Landslide Limousine will have well trained and high performance chauffeurs, which will help with the company’s success. The performance management plan will be a great start in getting Landslide Limousine up and running and will also provide guidance as the business evolves. The chauffeurs are the people representing the company; they are the first people the customers will see. Therefore, Atwood and Allen recommends that the new chauffeurs possess the required skills to be fully competent while operating in the field. Furthermore, the abilities of the chauffeurs and their customer service skills must be of the highest in the industry for this is what Landslide’s vision is, to provide industry leading service. For Landslide to be a success, it must first identify the job duties and any talents required to get the job completed before hiring or promoting staff (Cascio, 2010). Bradley Stonefield hired Atwood and Allen to complete a job analysis of required employee skills that are needed to complete the position skills required of his company. The study will observe experienced people in the limousine service industry. The individual performing the observation will take note of everything the experienced chauffeurs are doing while working. Everything that position requires will be noted by the observer. This study will be completed without interrupting the chauffeurs (Cascio, 2010). To conduct this study Atwood and Allen will be contacting Landslide’s competitors for interviews with their mangers and pose as a performance management improvement consultant. Furthermore, Atwood will seek permission from the managers to ride with some of the chauffeurs as they provide transportation for customers conducting further observation. The study will generate reports from the noted observation detailing behaviors of the effective and ineffective chauffeurs (Cascio, 2010). For Landslide Limousine to compete with its competitors in the transportation service industry, it would be advisable to follow its vision of providing a level of customer service that is above its competition while also having employee oriented characteristics, this will result in repeat customers. Employee orientation and satisfied customers are the results of properly guiding employees in the direction of Landslide’s objectives and goals. These two components will result in superior quality and service. By providing the highest level of customer service will not only make the customers happy, but will also make every person connected with Landslide Limousine happy. Employee performance is composed of weighing employee’s talent, providing constructive performance feedback, and handling talent problems. Employee performance is measured to make employees aware of the manager’s expectations and to keep them on track by embracing goals, assessments, and measures (Cascio, 2010). The best way to evaluate an employee’s aptitude is operations analysis, which includes testing of knowledge received from training, a work description, work standards, the method in performing tasks, and the required aptitude for useful task performance (Cascio, 2010). Once employee’s assessments are given and the results measured, it is the optimum time to provide an individual analysis on each employee. This method consists of classifying employees who require more training and the areas that they need training (Cascio, 2010). The simulation technique helps areas that need reinforcement training and can be successfully carried out. This technique consist of role playing, case method, behavior modeling, interactive simulations for virtual teams, virtual reality, the in basket technique, and business simulations (Cascio, 2010). This technique will allow employees to give constructive feedback among each other and witness how each of them deal with problems. The major component to performance management is giving positive constructive feedback and customer service is the belief the Landslide stands behind. The suggested plan is that managers and employees meet once per month for one year to review company and employee expectations and see that those conditions are adequately met. After one year annual and semiannual performance reviews will be conducted to keep the chauffeurs on the right track. The review will include job related aptitude assessment with a score for each of the assessment sections. Management and the chauffeurs will sign the review acknowledging what was spoke of and agreed upon the employee’s performance review. Chauffeurs can be kept on the right track if management regularly provides constructive feedback to them. This can be accomplished by using customer satisfaction surveys. The customer satisfaction surveys will help Landslide reach its goal of providing superior service.